We are expanding! Are you a detail oriented problem solver with a flair for the technical side? Are you good at building relationships and helping people? Are you ready to take the next step in building your career?
If this is you then Guild Software & Electric Playground are looking to have you join our technical support team. We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services and provide them with the best experience possible.
This is not your typical call centre. Guild Software & Electric Playground are young, dynamic companies with opportunities for growth where you will be an integral part of the team. We pride ourselves on providing a casual work place where the focus is on providing the best products & services to our clients.
Respond to in-bound customer queries in a timely and accurate way, via phone, support ticket and email.
Identify customer needs and help customers use specific features.
Document, analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Follow up with customers to ensure their issues are resolved.
Basic content changes & updates to client websites.
Update our internal databases with information about technical issues and useful discussions with customers.
Share feature requests and effective workarounds with team members.
Working with our developers, QA testers, account & project managers to meet the needs of our clients.
Be a team player and willing to help out when and where needed
Experience as a Customer Support Specialist or similar CS role
Excellent communication (written & oral) and problem-solving skills
Strong attention to detail
When applying for the position include the name of your favourite band in your cover letter.
Able to multi-task and keep track of multiple on-going activities.
Patience when handling tough cases, able to demonstrate empathy and build rapport.
Experience with both Windows & Mac operating systems
Ability to gather and document information from a client on errors and experiences in enough detail to replicate yourself.
Bi-lingual (French written and spoken)
Familiar with HTML, CSS and Content Management Systems
Experience setting up email accounts & troubleshooting email issues over the phone.
Casual work environment
Office with a lakeside view
3 weeks paid vacation
Job Types: Full-time, Permanent
Salary: $40,000.00-$45,000.00 per year